Community Managers are similar to Social Media Managers, however, as their title implies, Community Managers are much more community-centered. While both roles have overlapping responsibilities, the goals of each are different. Social Media Managers attempt to grow the brand’s reach and following, while Community Managers are dedicated to growing engagement and building brand awareness. ​

Thinking of becoming a Community Manager? We can help get you there.
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• Manage, curate, and design programs to expand a company's online community
• Work cross-functionally with teams in Marketing, PR, Customer Success, Sales, Partnerships, Customer Education, and Product to source content and discussion topics within the community and ensure brand alignment
• Drive engagement within the customer community
• Respond to community comments directly, as well as source thought leadership from within the company to thoughtfully engage within community discussions
• Develop strong and meaningful connections with customers
• Track and report on community trends, key findings, and KPIs to stakeholders