Not a hard-core salesperson, but have a great personality and strong organization skills? Account Management might be your calling.
Account Managers oversee client accounts once a sales rep has closed the business. They serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account renewals and upsells, and help clients strategize getting the most from the product or service they purchased.
Build, manage, and grow relationships
Identify opportunities to increase revenue, educate clients on best practices, provide data insights, and upsell product offerings
Conduct demos and webinars of products and features
Skills You'll Need
Understanding of and ability to track and utilize sales terminology and metrics
Account-based selling, email writing, and prospect calling
How to properly and effectively handle sales objections
Actively follow up and manage sales funnel through established CRM tools, like Salesforce
Familiarity with other tools, like Outreach and LinkedIn Sales
Strongly deadline-driven and process-oriented
Adept at solving problems that span business and technology
A self-starter with a growth mindset and an appetite for learning, with the ability to receive and implement feedback
Strong relationship-building skills with clients
Successfully manage a pipeline to achieve revenue targets
Industries You'll Work In
Big 4 / Consulting
The Network You'd Build
Here are a few real-word examples of jobs and people working in this industry right now.