Local support of the Sprinklr Headquarters office in NYC. Global Support for all Sprinklr users.
Tracking & documenting of all support activities using Zendesk.
Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products
Perform laptop setup and inductions for users, hardware troubleshooting and repair locally & globally.
Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
Communicate and document troubleshooting techniques and best practices.
Perform endpoint management deployment and anti-virus security.
Work with IT Management to constantly monitor and improve the delivery of IT systems and support.
Proactively understand, analyze and research new technical problems when needed.
6 months to 2 years experience within Enterprise IT
Self-starter with the ability to work with minimum supervision.
Excellent written and verbal communication skills
Experience supporting Executives
Comfortable collaborating with remote team members and colleagues
Experience working with vendors, consultants, 3rd party integrators
Working Knowledge of:
SSO/SAML (G-Suite, Okta)
Enterprise AV (Google Meet, WebEx, Zoom)
MDM Principles (JAMF, G-Suite, Intune)
Network Principles (Meraki)
Windows 10 and macOS