IT Support Intern

at
Sprinklr

Company Description

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Job Description

Local support of the Sprinklr Headquarters office in NYC. Global Support for all Sprinklr users.

Tracking & documenting of all support activities using Zendesk.

Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products

Perform laptop setup and inductions for users, hardware troubleshooting and repair locally & globally.

Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users

Communicate and document troubleshooting techniques and best practices.​

Perform endpoint management deployment and anti-virus security.

Work with IT Management to constantly monitor and improve the delivery of IT systems and support.

Proactively understand, analyze and research new technical problems when needed.

Requirements

6 months to 2 years experience within Enterprise IT

Self-starter with the ability to work with minimum supervision.

Excellent written and verbal communication skills

Experience supporting Executives

Comfortable collaborating with remote team members and colleagues

Experience working with vendors, consultants, 3rd party integrators

Working Knowledge of:

​SSO/SAML (G-Suite, Okta)

Enterprise AV (Google Meet, WebEx, Zoom)

G-Suite Administration

MDM Principles (JAMF, G-Suite, Intune)

Network Principles (Meraki)

Windows 10 and macOS