IT Support Analyst Intern- Summer 2022

at
Sprinklr

Company Description

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Job Description

  • Local support of the Sprinklr Headquarter office in NYC. Global Support for all Sprinklr users.
  • Tracking & documenting of all support activities using Zendesk.
  • Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products
  • Perform laptop setup and inductions for users, hardware troubleshooting and repair locally & globally.
  • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
  • Communicate and document troubleshooting techniques and best practices.​
  • Perform endpoint management deployment and anti-virus security.
  • Work with IT Management to constantly monitor and improve the delivery of IT systems and support.
  • Proactively understand, analyze and research new technical problems when needed.

Requirements

  • 6 months to 2 years experience within Enterprise IT
  • Self-starter with the ability to work with minimum supervision.
  • Excellent written and verbal communication skills
  • Experience supporting Executives
  • Comfortable collaborating with remote team members and colleagues
  • Experience working with vendors, consultants, 3rd party integrators