The PathMatch Guide to

People Operations

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A Day in the Life

HR had a PR problem. They were supposed to be helpful, but they had a bad rep and were considered bureaucratic more than anything. That's when Google decided HR needed a modern makeover: enter PeopleOps.

PeopleOps professionals view their workforce as internal customers and strive to consistently deliver great internal customer service by using scientific, data-driven approaches instead of the hunch-based pseudoscience of traditional HR.

Work Responsibilities

Skills You'll Need

  • Automation & digitalization of outdated, bureaucratic HR systems, including payroll & applicant tracking software
  • Treat employees as internal customers & increase satisfaction, retention, and employee engagement
  • Know how to track & analyze HR metrics
  • Support employees on a day-to-day basis & proactively answer questions for performance management
  • Utilize surveys & other tools to gather feedback
  • Optimize people processes through best practices
  • Use data to make changes that keep & attract top talent
  • Change management & ensuring a smooth transition with resources

Industries You'll Work In

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The Network You'd Build

Here are a few real-word examples of jobs and people working in this industry right now.

Example Jobs

People Operations Coordinator at Fivestars

People Operations Specialist at Postmates

People Operations Manager for Square

Director of People Operations at Scribd

Real World Professionals

People Operations & Culture Coordinator

Senior People Operations Specialist

Senior Manager, People Operations

People Operations Manager

Director of People Operations

Senior Director, People Operations & Development

Growth Path

  1. People Operations Coordinator
  2. People Operations Specialist
  3. People Operations Manager
  4. Director/VP of People Operations

Demand for Talent

  • Projected Growth: MASSIVE
  • Current Demand: FIRE (50k+ open positions)
  • People Operations is more in the state of mind than in the name; with more companies seeing the effectiveness of data-driven insights, traditional HR is being thrown out for the PeopleOps way of thinking
  • The PeopleOps frame of mind optimizes hiring processes and increases employee satisfaction and retention, something companies need now more than ever


People Operations Coordinator
People Operations Specialist
People Operations Manager
Director/VP of People Operations

Teams You'll Work With


Work/Life Balance Score

Work/life balance is when someone equally prioritizes their career and their personal life. This balance can vary greatly from one career to the next.


Job Stability Score

Job stability is about more than your experience and career. As industries decline, so do the jobs in them.


Prestige Score

Job stability is about more than your experience and career. As industries decline, so do the jobs in them.

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