HR had a PR problem. They were supposed to be helpful, but they had a bad rep and were considered bureaucratic more than anything. That's when Google decided HR needed a modern makeover: enter PeopleOps.
PeopleOps professionals view their workforce as internal customers and strive to consistently deliver great internal customer service by using scientific, data-driven approaches instead of the hunch-based pseudoscience of traditional HR.
Here are a few real-word examples of jobs and people working in this industry right now.