Customer Delight New-in-career role

at
Sprinklr

Company Description

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Job Description

  • Learn and lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
  • Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
  • Provide social insights and recommendations to support clients’ business practices
  • Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
  • Responsible for identification and inventory of customer process problems and gaps in standard methodologies
  • Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
  • Ensure that all client users are trained and educated properly and in a timely fashion
  • Establish a relationship built on trust with every client champion
  • Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
  • Assist the Sales Team in supporting new business growth
  • Identify, design and develop practice assets, blogs, and participate and present in industry events
  • Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs
  • Apply Sprinklr methodology, company procedures, and leading practices in all areas of work

Requirements

  • Effective communication, you can clearly articulate your point, and understand clients needs
  • Organization, you’ll be supporting clients across large-scale projects and need to aware of pending work and what to prioritize
  • Demonstrate experience and a passion for the social media technology universe
  • Ability to motivate and focus resources with or without a direct reporting relationship
  • Enthusiastic, professional, with a focus on customer success
  • Excellent listening skills to fully understand the customer requirements and problems
  • Passion for solving client challenges and commitment to client delight
  • Strong oral and written communication skills, including presentation skills
  • Ability to solve problems with keen instincts and organizational experience
  • Approach work with creativity, self-confidence, and flexibility