ServiceNow is a Platform-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality. The company's core business revolves around management of "incident, problem, and change" IT operational events. Their fee model was based on a cost per user (seat) per month, with that cost ranging down from US$100.



Looks For

ServiceNow is hires individuals who are extremely creative and are passionate about creating products that will change the software industry. They want people who have exceptional problem-solving and communication skills and have some background knowledge on technology-focused companies. Additionally, ServiceNow wants to hire people who can work well on a team while also having the initiative to tackle challenges independently.

History of


ServiceNow was founded in 2003 by Fred Luddy, who wanted to create an innovative enterprise software company that could offer a variety of services. The company, whose initial sole employee was Luddy, quickly grew, expanding to offices in cities like New York and Chicago by 2011. ServiceNow went public in 2012 and began to trade on the New York Stock Exchange. Currently, ServiceNow has over 10,000 employees and has offices in 77 locations.


Internship Programs

Summer Internship Program

ServiceNow’s Summer Internship Program is a 12-week program that takes place either from May-August or June-September. Students participating in the program are immersed within a team and get to develop their professional skills by working on exciting projects. Interns also receive guidance from mentors and colleagues and gain a unique insight into the inner workings of a mid-sized technology and software company.

What it's like to Work at


Quick Facts

Entry-level careers:
UI & UX Design
Human Resources / People / Talent
Office Locations
San Francisco, CA

Internship Info

Number of interns (2022)
Preferred education level
Must be currently enrolled in a bachelor’s, master’s, doctoral or professional (such as law school) degree program
  • Development opportunities 
  • Unlimited paid time off 
  • Health insurance


Interview Process

The interview process at ServiceNow can take 3-4 weeks.

1. Phone Screen with Recruiter

In this initial phone interview the interviewer will go over background, experience and ServiceNow.

2. Technical Interview with Hiring Manager

Depending on the position you are applying for, you may go through a technical interview.

3. Onsite Interviews

The onsite interview can consist of 4 interviews face-to-face with 5-8 people each lasting 45 minutes to an hour.